How do I contact Universal Traveller?

This page provides the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team by visiting our Contact Us page.

I have suggestion!

We would love to hear from you! Get in touch with our customer service team by visiting our Contact Us page.

Can I post review and how to do it?

Yes, we would love to know. All you need to do is to click on Review Tab at the bottom of the desired product. Your review will not appear right away as it will take a little while to be reflected on the page!


Select your desired item from our site, choose your favorite color, your size, and the quantity you wish to buy, and click add to your shopping cart. Once you are done with selecting your items, follow the checkout procedure.

The total amount of the order is the price of the individual item(s) and shipping cost, excluding delivery destination Tax.

Upon checkout, you can review and change any of your order details on the Order Summary page.

When you’re ready to complete your order, click the “Place Order” button, and you will be directed to the Payment page (Reminder:  Do not close the window, as it may take a while). Make sure you review this page and check all details before proceeding further, as you won’t be able to change the order once payment has been processed. You’ll also be sent a confirmation email shortly after placing your order.

How do I pay online?

Universal Traveller accepts online banking and major credit/debit cards, such as Visa, MasterCard, American Express, DISCOVER and JCB. International credit cards with valid billing addresses are accepted as a form of payment. We do not accept Bill Me Later, C.O.D. or Cheques at this time.

What security checks are in place to make sure my purchase valid?

All credit/debit cardholders are subject to authorization by the credit card company. If the company refuse to or do not for any reason authorize any payment then we will not be able to accept & confirm your order. We also have an internal order review factors to protect credit card holders.

Can I use multiple card to pay for my order?

No, you can’t at this moment.

When will I be charge?

Upon placing the order, we will obtain a credit card authorization for the total order amount value, you will be charged upon check out. For any order cancellation, the authorization will drop off in 5-7 business days from the date the order was placed but may take up to 30 days depending on your card issuing bank. Please contact your bank directly if this authorization hold does not drop off.

How can I figure out my size?

You may refer to the Size Guide Tab for more information.

How long can I keep the item(s) in my cart?

Item(s) selected will remain in your cart for as long as you have an active session, but inventory is not guaranteed until submit your order.


Please make sure that you entered your details exactly as they appear on the card. The card number should be entered without any spaces. The CVV number is the last three digits on the signature strip on the back of your card (4 digits on the front of AMEX). Also, be sure the billing address you enter matches exactly as your billing address with your issuing bank.

Try clearing the cookies and cache on your browser. Then, log back into your account. To do this, you will need to go to the “Tools” tab in your Internet browser, select “Internet Options”, then choose “delete cookies” and press OK. If further problems persist, please note the type of error you are getting and contact our customer service at CONTACT US (link to: .Our customer service will be happy to take your order and help resolve the issue.

What happens if an Item in my order is not available?

If an item you have ordered is unavailable, you will receive an email notification. You will get a replacement upon your confirmation or we will refund to buyer. 

Account Registration & Password Retrieval

How Do I Register at

Click on the CREATE AN ACCOUNT after which you will be directed to online registration form. Fill in your personal information and make sure it is correct.

Once you have created an account, you will receive the confirmation link at the email account that you used to register.

I Have Registered But I Have Not Received Any Email Verification From

Kindly check your Junk / Spam Email folder in case our confirmation email is delivered to that folder instead of your inbox. If you still can't find the email, kindly contact our CUSTOMER SERVICE.

I Am Unable to Sign In, What Can I Do?

Make sure you key in your email address and password correctly. In any case if you forgot your password, click on Forgot Your Password link, and you will be directed to the password retrieval page whereby you are required to key in your email and we will send you an email to RESET PASSWORD.

How Do I Change My Contact Details or Update My Address and Other Details?

You can always log in to your account, click on MY ACCOUNT on the top right corner of the website, you will then be directed to the DASHBOARD.

Edit or change any details that you wish to at anytime.


Only payments with following credit cards are available on the Website for the moment:

  • Visa
  • MasterCard
  • American Express
  • JCB. International


International Online purchases are charged in USD.


The credit card used for payment will not be charged until the Purchase Order is confirmed by Universal Traveller. However, it may show a pre-authorization of the funds immediately upon submission of the Purchase Order.

Why did the payment on the Website with my credit card fail?

If payment with your credit card fails, please try again or contact your issuing bank. Before doing so, please ensure that the payment card details & information entered are correct, and your credit card has not expired.


What is your return policy?

Kind refer to RETURN & EXCHANGE.

Shipping process.

Please note processing and delivery times do not include Saturdays, Sundays and holidays. We do not ship to PO boxes or freight forwarders. If you are not available at the time of drop off, the carrier will leave a note at your door with the next delivery attempt date or details of the closest pick up location.

Shipping Cost. 



How can I check my order status online?

Please go to SIGN IN on the top right corner; then, go to Orders from the top right dropdown after you are logged in. You will be able to see all orders placed online using your account.

Note: you will not be able to see orders placed using guest checkout. For orders placed using guest checkout, please contact our customer service.

How can I track my order?

Kindly refer to TRACK MY ORDER.

Can I make changes to my order?

No. Unfortunately, we start to process your order as soon as we receive it, and therefore no changes or cancellation of order are allowed. If you change your mind after placing your order, you may return any items that comply with our Return Policy and are in good for sale condition for a refund to the original form of payment within 21 days.

What happens if I notice that my personal details are incorrect after I have placed my order?

If you notice your personal details are incorrect once you have placed your order, please contact our customer service team by visiting our CONTACT US