Region:
Shipping Information

Currently, we can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you. We are unable to ship to any international address.

We are currently only able to deliver to one delivery address per order. If you’d like to deliver to multiple addresses, please place a separate order for each unique address.

SHIPPING COST

Category Peninsular Malaysia East Malaysia
Luggage RM10 per order
FREE above RM100
auto calculated by system according to weight and area
Winter Wear
& Accessories
 RM10 per order
FREE above RM100
auto calculated by system according to weight and area

DELIVERY TIME

Area Delivery time in working days (after dispatch)
Peninsular Malaysia 1 – 3 days
East Malaysia 3 – 5 days

We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders are dispatched and delivered by courier service, Monday – Friday, excluding weekends and public holidays.

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.

After successful verification, you can check your order tracking number in our site under “My Account” after 3 working days.

If delivery is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery of the product from the carrier, we (without affecting any other right or remedy available to us) would charge you for any fee and other costs reasonably incurred by us.

  

SALE / PROMOTIONAL PERIODS

During peak sale/promotional periods, we may not be able to fulfill next day delivery due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.

Peninsular Malaysia: Additional 3 – 5 working days for your order to arrive.

East Malaysia: Additional 3 – 7 working days for your order to arrive.

It is advised to place your order 2 weeks in advance for festive periods such as Hari Raya, Chinese New Year, Deepavali, Christmas, etc.