Shipping Information

Currently, we can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you. We are unable to ship to any international address.

We are currently only able to deliver to one delivery address per order. If you’d like to deliver to multiple addresses, please place a separate order for each unique address.


Category Peninsular Malaysia East Malaysia
Luggage RM18 per order
FREE above RM200

East Malaysia Shipping rough calculation (subject to additional charges for deliveries in certain areas)

Size : Luggage Box (S) 20"
Volumetric Weight: 11KG

Size : Luggage Box (M) 24"
Volumetric Weight: 18KG -

Size : Luggage Box (L) 28"
Volumetric Weight: 24KG

0.01kg-2kg : RM50
2.01kg - 11kg : RM150
12.01kg- 18kg : RM 230
19.01kg- 24kg : RM 320

Winter Wear
& Accessories
 RM18 per order
FREE above RM200


Area Delivery time in working days (after dispatch)
Peninsular Malaysia 7-14 days and above
East Malaysia 14 days and above

DELIVERY TIME DURING PEAK SEASON (E.g. 11.11 Sale, 12.12 Sale, etc.)

Area Delivery time in working days (after dispatch)
Peninsular Malaysia 30 – 45 days and above
East Malaysia 40 – 60 days and above

We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders are dispatched and delivered by courier service, Monday – Friday, excluding weekends and public holidays.

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.

After successful verification, you can check your order tracking number in our site under “My Account” after 3 working days (or) 8 working days (during peak season).

If delivery is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery of the product from the carrier, we (without affecting any other right or remedy available to us) would charge you for any fee and other costs reasonably incurred by us.


During peak sale/promotional periods, we may not be able to fulfill next day delivery due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.

Peninsular Malaysia: Additional 10 – 18 working days for your order to arrive.

East Malaysia: Additional 13 – 30 working days for your order to arrive.

It is advised to place your order 2 weeks in advance for festive periods such as Hari Raya, Chinese New Year, Deepavali, Christmas, etc.