If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept the delivery from Ninja Van within 3 attempted deliveries, the uncollected parcels will be returned to warehouse and we will contact you for an alternative shipping method.
Please note that we do not ship orders to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.
HOW MUCH DOES SHIPPING COST AND DELIVERY TIME?
|Delivery time in working days (after dispatch)||
Rate per order
|Store Collection (only in Singapore)||5-7 working days||Free|
|Singapore standard courier||3-5 working days||$12.00|
Self-Collection at SG retail outlets
Please note that we need 5-7 working days to pack and deliver your parcels to our stores.
Once your order is ready for collection, a notification email will be send to you. Please collect your parcel within 5 days from the date you received the notification email. Any uncollected parcels will be returned back to warehouse and we will contact you for an alternative shipping method.
We strive to deliver your purchased products in shortest time possible.
After you have successfully placed your order, our Customer Service team will conduct a verification process and confirm the order as soon as possible via email.
All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by courier service between Monday to Friday, excluding weekends and public holidays.
After successful verification, you can check your order tracking number under “My Account” after 3 working days.
If delivery is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery of the product from the carrier, we (without affecting any other right or remedy available to us) would charge you for any fee and other costs reasonably incurred by us.