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FREE Shipping on orders above RM350.

100% Authentic. Worry-free shopping.



Are the products selling at shop online the authentic products?

Yes, is the official online store for Universal Traveller, guaranteeing that all products sold are authentic.

My Universal Traveller item is broken. How can I fix it?

For further assistance, please reach out to our e-Customer Care team by emailing

Can I post a review and how to do it?

Yes, you can post a review for any item. Make sure you are logged-in to your account and click on Write a Review next to the desired product. Your review will not appear right away as it will take a little while to be processed.

Are the same products offered online also available in the store?

Our online store offers an extensive range of products that are not available in stores, such as Urbanlite, Online Exclusive Jackets.

Are the prices the same online and in stores?

Special promotions and sale events may vary from stores.


To make a purchase, simply browse through the site, select an item you like, and choose your preferred color, size, and the quantity before adding it to your shopping cart. Once you're done shopping, proceed to the checkout.

The final cost of your purchase will include the price of the products you've selected, plus any additional costs for taxes, and shipping fees.

At the checkout, you'll have the opportunity to review and modify your order details on the Order Summary page. When you're ready to finalize your purchase, click the "Check Out" button to move to the Payment page. Please be patient as the page loads and ensure not to close the window during this process. It's important to carefully review your order on this page, as you won't be able to make changes once the payment is completed. Following your order submission, a confirmation email will be sent to you shortly.

How do I pay online?

Universal Traveller gladly accepts Online Banking and major credit/debit cards, such as Visa, MasterCard, American Express, DISCOVER and JCB. International credit cards with valid U.S. billing addresses will be accepted as a form of payment. We do not accept Bill Me Later, C.O.D. or Cheques at this time.

What security checks are in place to make sure my purchase is valid?

All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment then we will not be able to accept your order. We also have internal order review factors to protect credit card holders.

Can I use multiple cards to pay for my order?

Not at this moment.

When will I be charged?

Upon placing the order, we will obtain a credit card authorization for the entire order value. Once the items ship, we will request payment from the credit card. You will only be charged for the items that are shipped. If an order cancels, the authorization will drop off in 5-7 business days from the date the order was placed but may take up to 30 days depending on your issuing bank. Please contact your bank directly if this authorization hold does not drop off.

My order was unsuccessful, what should I do?

If your order was not successfully placed, please check that the correct address, postal code and authentication code (if applicable) were used. Do note that periods (.) and commas (,) are the only recognised characters within the order fields. Besides that, please attempt to place it again.

How can I figure out my size?

Simply click “size guide” on the product detail page of the item you are wishing to purchase.

How long can I keep items in my cart?

Products remain in your cart for as long as you have an active session, but inventory is not guaranteed until you submit your order.

A notification indicates there is an issue with the card details provided.

Please make sure that you entered your details exactly as they appear on the card. The card number should be entered without any spaces. The CVV number is the last three digits on the signature strip on the back of your card (4 digits on the front of AMEX). Also, be sure the billing address you enter matches exactly what your issuing bank has for you.

I am having problems submitting orders.

Try clearing the cookies and caches on your browser. Then, refresh the browser again. To do this, you will need to go to the “Tools” tab in your Internet browser, select “Internet Options”, then choose “delete cookies” and hit OK. If further problems persist please note the type of error you are getting please get in touch with our customer service team by visiting the “Contact Us” page. Our customer service will be happy to take your order and help resolve the issue.

What happens if an Item in my order is not available?

If an item you have ordered is unavailable, you will receive an email notification. You will get a replacement or will not be charged for the item if it is cancelled.

Why can't I select the shipping method?

Please make sure the postcode has been inserted correctly.


Do I need to have an account to shop at

Registering an account with enhances your checkout experience and lets you track your orders conveniently. You have the flexibility to sign up for an account either before beginning your shopping journey or right before completing your checkout.

If you prefer, guest checkout is available as well. Choosing this option means your information won't be retained, and you won't have the ability to view or alter your order afterward. However, if you decide later on, you can still create an account using the details from your guest checkout to manage your order.

How do I register at

Click on “My Account” and click “sign up here” and you will be directed to the online registration form. Fill in your personal information and make sure it is correct.

Once you have created an account, you will receive the confirmation link at the email account that you use to register.

I have registered but I have not received any email verification from

Kindly check your Junk / Spam Email folder in case our confirmation email is delivered to that folder instead of your inbox. If you still can't find the email, kindly contact our customer service.

I am unable to sign in, what can I do?

Make sure you key in your email address and password correctly. In any case if you forgot your password, click on “Forgot Your Password?” link, and you will be directed to the password retrieval page, key in your email and we will send you an email to RESET PASSWORD.

Once you have logged in with your new password, you can continue to enjoy your shopping experience with us.

How do I change my contact details or update my address and other details?

You can always log in to your account, click on MY ACCOUNT on the top right corner of the website, you will then be directed to edit or change any details that you wish to.


Only payment with following credit cards are available on the Website for the P&C Service:

  • Visa
  • MasterCard
  • American Express


Online purchases are charged in RM ONLY.

What is the payment conditions?

The credit card used for payment will not be charged until the Purchase Order is confirmed by us. However, it may show a pre-authorization of the funds immediately upon submission of the Purchase Order.

If your credit card is not denominated in MYR currency, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. We have no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before submitting a Purchase Order.

Why did the payment on the website with my credit card fail?

If payment with your credit card fails, please try again or contact your issuing bank. Before doing so, please ensure that:

  • The card details and payment information entered are correct,
  • Your credit card has not expired.


What is your return policy?

Kind refer to “Return and Exchanges


How can I check my order status?

Please Login into your account to check your order status. You will be able to see all orders placed online using your account.

Note: you will not be able to see orders placed using guest checkout. For orders placed using guest checkout, please check your email or contact our customer service.

Can I make changes to my order?

No. Unfortunately, we start to process your order as soon as we receive it, and therefore cannot cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy and are in saleable condition for a refund to the original form of payment within 30 days.

What happens if I notice that my personal details are incorrect after I have placed my order?

If you notice your personal details are incorrect once you have placed your order, please reach out to our e-Customer Care team by emailing


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